In today’s fast-paced world, communicating quickly is super important. Microsoft has developed a fantastic new way to simplify switching between email and chat. This new system will help make talking to coworkers a breeze, saving time and boosting productivity on the job.
Microsoft patents a system to go from Emails to Chats
The new system expected to be integrated into Outlook aims to enhance real-time communication by eliminating the need to enter information repeatedly. When you open an email, whether an invoice or a work-related message, the system extracts the relevant data to initiate a chat session.
A convenient “Chat Now” button at the end of the email prompts immediate action, making it easier to address issues or discuss matters on the spot.
System Highlights
- Context Extraction: Relevant email information is automatically transferred to the chat.
- Uninterrupted Communication: The transition between platforms is so seamless it seems like part of a single conversation.
- Improved Efficiency: Ideal for dealing with customer service and handling multiple tickets simultaneously.
Microsoft’s commitment to AI
Users can fully leverage the enhanced email service with Copilot Pro or Copilot for Microsoft 365. Features like “sound like me” enable AI to compose emails in the user’s style, personalizing the experience.
This functionality could be particularly beneficial when communicating with companies, as indicated by a patent filed in 2020 and approved this year. This patent has the potential to revolutionize how we interact via email. Time will tell if this concept will be developed into a final product or remain an idea on Microsoft’s drawing board.
